Privacy Policy
Last updated: 28/06/2025
Akia Hair Lab is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website: www.akiahair.com.au
By using our site or services, you agree to the terms of this Privacy Policy.
1. What We Collect
When you visit or make a purchase, we may collect the following information:
Your name, email address, phone number, and delivery address
Billing and payment details (processed securely via Stripe)
Order history and preferences
Optional responses through forms (e.g. customer stories, affirmations)
Website analytics data (e.g. pages visited, time on site, device used)
2. How We Use Your Information
We collect your data to:
Process and fulfill your orders
Send order updates and customer service messages
Personalize your shopping experience
Improve our website and product offerings
Send marketing emails (only if you opt-in)
Provide personalized notes or experiences if you choose to share your story
We will never sell or rent your personal information to third parties.
3. Email & SMS Marketing
You may receive marketing emails or SMS messages if you have opted in. You can unsubscribe at any time using the link in our emails or replying STOP to SMS messages.
4. How We Protect Your Data
We take security seriously. All transactions are encrypted, and sensitive data (like card details) are processed securely via our payment provider. Access to your data is restricted to authorized team members only.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience. These help us remember your preferences, track website performance, and offer relevant promotions. You can disable cookies in your browser settings.
6. Third-Party Services
We use third-party services (such as Stripe, Australia Post, Meta, Google Analytics) to operate our website and deliver services. These providers may collect data under their own privacy policies.
7. Your Rights
You can:
Request access to your personal data
Ask us to update or delete your data
Withdraw consent to marketing communications at any time
To make a request, please email hello@akiahair.com.au.
8. Changes to This Policy
We may update this policy occasionally to reflect changes in our business or Australian privacy law. Updates will be posted on this page with a revised date.
9. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
📧 hello@akiahair.com.au